Toyota has been very successful in the US and has undeniably eaten Detroit’s lunch. Now Toyota has stumbled and you can hardly blame its competitors for attempting to take advantage of the situation.
That said, it’s a good time to pause and take a deep breath, because as so often is true, it’s not what you do but how you do it that matters.
Today’s New York Times has an article headlined: “With Toyota in trouble, rivals gain.” Manufacturers are offering incentives to encourage Toyota owners to come in their stores, trade-in their Toyota for a new whatever. Supposedly these incentives are not being widely advertised and dealers are being encouraged not to “try to take a predatory stance in this type of environment.” According to GM and others, their dealers have requested incentive support. Of course they wanted incentive support, there’s blood in the water.
There are a couple of good reasons to push back against this knee jerk reaction to offer incentives. (more…)