Posts Tagged ‘marketing’

Cadillac breaks new ground in auto industry marketing with an old idea.

Friday, August 6th, 2010

I was speaking with a colleague the other day and we were trying to think of an instance where an automobile manufacturer (or any brand for that matter) looked back into its own history and re-introduced a brand tagline that had been thrown in the bin.

We couldn’t think of any and we began to talk about what a mistake that was.  We were able to rattle off a number of instances, where great automotive brands walked away from positioning or taglines that perfectly encapsulated their brands.  Mercedes-Benz left behind “Engineered like no other car in the world.”  Volkswagen threw away “Drivers wanted.”  Chevrolet moved away from “Heartbeat of America.”  A few months ago, BMW, one of the most consistent marketers in the industry, looked as if they were moving away from “The Ultimate Driving Machine” in favor of  “Joy.”  In the case of BMW, this has been hotly denied and “TUDM” still appears at the end of the ads but it has certainly been demoted.

Why does this happen?  Why does it seem so difficult for marketers to realize that they have a real asset that needs to be protected and nourished?  A lot has to do with the constant pressure to increase volume and the find something new to “take the brand to the next level.”  The other factor is the constant churn of marketing management and agencies.  New marketing leadership needs to demonstrate that it is moving the business forward and that means doing something new.  Every agency is genetically coded to do something “new and unexpected” to burnish their reputation.  Bringing back an old idea can also be seen as a copout.

So it struck me this morning when I read an article in Advertising Age where Joel Ewanick was interviewed and he said that Fallon (Cadillac’s new agency) had developed the brand’s soon to be introduced tag-line: “The new standard of the world.”

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Audi makes a rare marketing misstep

Monday, August 2nd, 2010

In recent years, Audi has done a terrific job marketing its brand. Sales are up globally and will probably exceed 1.0MM units this year (WSJ 8/2/10).  In the US, Audi came through the recession on a tear and has never looked back.  Great products, great design, with quality that has improved and is now comparable to the best in the business. The Audi brand is aspirational and prestigious in most global markets. While it has lagged its competitors in the US, it has gained in prestige in recent years and many would say it has achieved the vaunted Tier-1 status in this country.

So why would one of the most well-regarded progressive luxury automotive brands in the world make the silly mistake of blatantly copying their nearest competitor?

A few weeks ago I was in the UK and I happened to walk by Leicester Square in London and was excited to see an Audi display in the park. I went over to have a look and discovered that the display was part of the UK’s introduction of the A1.

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The display was called “AreaA1” and it was getting a lot of attention from Londoners.  It was the first time I had the opportunity to see the A1 in person.  It’s a wonderful car and I hope the folks at Audi of America make the decision to bring it to the US.  It was so crowded, that it was hard to get a picture….at least a good picture: (more…)

www.momentoftruth.com—Buick on the cusp of a marketing breakthrough!

Friday, July 30th, 2010

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How many times have I sat in meetings with manufacturers and discussed the need to get consumers engaged with their brand in the digital space? Too many times to count and the concerns are always the same.  What if they say things we don’t like?  What if they say something untrue?  What will they expect of us?  How will we respond? Inevitably the lawyers weigh-in and the reasons “why not” stack up like cordwood.

So I think it noteworthy that Buick has found a way to get beyond the reasons “why not” and to give consumers an uncensored voice regarding the new Buick Regal at www.momentoftruth.com.  This is a terrific website with tons of information from a variety of sources, the company, general media, buff books, blogs and real consumers.  The use of Twitter and Facebook feeds, Youtube videos and Flickr is terrific and makes the site feel very credible.  The net effect is that you feel as if you’re getting a chance to see the entire body of opinion regarding the new Buick Regal in one stop.

GM is using technology that searches the web for mentions of the Buick Regal, aggregates it, edits out the profane and posts the rest. The result is really fun and full of interesting commentary.  It’s not quite a dialogue with consumers but it’s a step in the right direction.

I admit that I had to wade through a lot of positive comments to find the few negative ones, but they’re there.

Good for Buick, maybe the reality is that most of the response to their new vehicle is positive!

How “naughty” do you want your Volvo?

Thursday, July 29th, 2010

Volvo has, since the ’70s  all but owned “safety” in the automotive segment.  Not a bad place to be…do you know anyone who’d prefer an unsafe car?

Brilliant work by Scali, McCabe, Sloves took Volvo from the choice of professors in tweed jackets to the boomer choice for family hauling. The Volvo wagon was a staple in the suburbs on both coasts.  Volvo was even featured in the movie “Crazy People” where Dudley Moore played an ad man who decided that being honest was a good idea and suggested that Volvos were “Boxy but good:

While the brand became part of popular culture and owned safety, it has struggled with that one-dimensional view for years. Volvo has its loyalists who love the brand and it’s products but it also has more than its share of detractors for whom the truth of “boxy but good” was a real barrier to purchase.  The challenge has always been how do you retain and nurture the safety reputation while also convincing a broader swath of the car buying population that the brand is cool and emotionally appealing. (more…)

Corvette vs. Jeep Grand Cherokee. Ads not product.

Thursday, July 22nd, 2010

We wouldn’t expect one of the buff books to have a comparo between the 2011 Corvette and the 2011 Jeep Grand Cherokee but in marketing circles there’s an active discussion going on comparing their new advertising.

Chrysler’s new ad for the Jeep Grand Cherokee first appeared about a month ago and seeks to stir Americans’ pride in our heritage as builders and innovators:

Chevrolet’s new ad for Corvette appeared last week on the All-Star game and draws a parallel between our country’s space program and the 2011 Corvette:

Some critics have gone as far as saying that Chevrolet should not have aired the Corvette commercial because it was too similar to the Jeep spot.  There are certainly similarities between the executions. (more…)

Everything “Old” Is “New” Again by Curvin O’Rielly

Wednesday, April 14th, 2010

Curvin O’Rielly has been kind enough to allow us to publish this article on McNaughton Automotive Perspectives.  For those of you who don’t know Curvin, he is one of the most respected copywriters in the advertising business.  Among his automotive  accomplishments was the creation of the Saturn brand with his colleagues at Hal Riney and Partners.  As you will see, Curvin’s perspective on automobile advertising is both timely and timeless.

Everything “Old” Is “New” Again

By Curvin O’Rielly

In 1982, when I was a young creative director at BBDO in New York, I was asked to write an article about the automobile business for Magazine Age.

The article was well received. I even won an American Business Press award for it. The question is, has it stood the test of time?

Well, some of the details I included in the article are as dated as the wide ties we used to wear (the ones you’re saving, hoping they come back into style again), or the disco music we used to listen to (admit it; you boogeyed to disco), or the haul-ass iron we used to drive, the cars with more horsepower than their suspension systems and brakes could reasonably handle (unless they were well-engineered vehicles from Europe).

What’s still true about my article, unfortunately, is that the automobile industry is once again in deep trouble. This time, it’s poised at the abyss, owing in part to the economic tremors that came close to causing a complete meltdown. At the abyss, too, because it was smart (or so it prided itself) but then not smart enough. I mean, surely those at the wheel had to have seen all the danger signs on the road they were heading down, just as they had to have known they were racing toward a disaster of epic proportions.

That said, here are the observations I made 28 years ago, with some minor rewrites here and there.

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Is Mini moving out of its niche? How to avoid the automotive equivalent of a comb-over.

Wednesday, April 7th, 2010

An article in the April 2nd edition of the New York Times was headlined: “Despite Expansion, Mini Says It’s Still a Niche” and confirmed something that had occurred to me at the New York Auto Show.

In New York last week I saw the new Mini crossover, the Countryman, for the first time in person.  All the Mini design cues are present in the Countryman and I think you’d be hard pressed to say that it wasn’t part of the Mini family.  But I was struck by how “big” it seemed, it didn’t seem small and taut the way all the other models do.  Part of the difference was that the Countryman’s ground clearance is higher, so its stance is really quite different than the other Minis.

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This got me thinking, at what point does a marque go too far and begin to lose its essential character?  Has Mini gone too far with the Countryman?

I suspect this is a little like losing your hair.  Little by little your hair recedes, almost imperceptibly, you make little adjustments as you go, thinking no one will notice, until one day you end up with comb-over and people are snickering behind your back. Little by little automotive brands seem to lose their way. (more…)

Hyundai’s Assurance Program does not a brand make…now what?

Wednesday, March 24th, 2010

The big news in automotive marketing this week was that Joel Ewanick is leaving Hyundai and going to head up marketing at Nissan. Hyundai won 2009 marketer of the year under Ewanick’s leadership and the company implemented the breakthrough Hyundai Assurance Program.

The Hyundai Assurance Program was a stroke of brilliance at a time when the economy and the auto industry were in a tailspin.  It basically gave consumers a no risk way to purchase a vehicle.  If you bought a Hyundai and subsequently lost your job, you could return the car, no questions asked.  Truly brilliant and it propelled Hyundai through the recession and out the other end.  Hyundai’s 2009 sales grew 8% and its share of market was up 1.1 points.  This performance earned it elite status as one of only three automobile brands (Kia & Subaru were the others) to increase volume in 2009, while the industry overall declined 21%*.

The Hyundai Assurance Program was an unqualified success in a tough marketing climate.  But now what? (more…)

2010 NY Auto Show Press Conference Schedule

Wednesday, March 17th, 2010
Wednesday, March 31, 2010
7:15am – 9:20am Opening Press Breakfast
Keynote Speaker: Alan Mulally, President & CEO of Ford Motor Co.
Special Events Hall, Level 1
9:30am – 9:55am Mercedes-Benz Level 3
10:00am – 10:25am Infiniti Level 3
10:30am – 10:55am Ford Level 3
11:00am – 11:25am Chevrolet Level 3
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We should be embarrassed: Thoughts on the documentary “Art & Copy”

Friday, March 12th, 2010

Who should be embarrassed?  The auto industry and their communications agencies.

If you haven’t had a chance to see the documentary “Art & Copy,” you must.  Last night I saw it for the second time and enjoyed every minute.  If you have worked in the advertising business or are responsible for advertising on the client side it is well worth seeing.

It’s a chance to see some of the most talented people in the agency business talk about what makes great communications.  Hal Riney, Mary Lawrence, Jim Durfee, Lee Clow, George Lois, Jeff Goodby, Rich Silverstein, Dan Wieden and others talk about what they think represents great work and what inspires it.  They talk about great ideas: Braniff’s End of the plain plane, Apple’s 1984 and Think Different, Got Milk, Reagan’s re-election campaign, Nike’s Just Do It and VW’s Think Small among others.

At the end, these people and the work leave you inspired.  You’re reminded that at its best, advertising can change opinion, entertain, move people emotionally and to action.  Great work respects people and treats them decently.  Great work can build brands, companies and value.  Great work is really hard to create, get approved and execute, but when it all comes together, it can move mountains.

Here’s why we should be embarrassed.   (more…)