Posts Tagged ‘marketing’

LA Auto Show: Everyone’s talking about electric vehicles, but diesel is winning.

Tuesday, December 8th, 2009

It was ironic that virtually every manufacturer was talking about EVs in one form or another, yet the much less fashionable technology…diesel…took home the Green Car of the Year prize.

Don’t get me wrong, I think some of the electric cars and concepts are fascinating.

Chevrolet showed us a production version of the Volt and spoke about the fact that there would be no “range anxiety” because of the small motor that would generate electricity to charge the batteries. Audi showed the E-tron, an electric version of the R8 with an electric motor poweringeach wheel and delivering supercar performance. BMW’s “Vision” concept demonstrated where “Efficient Dynamics” might take the brand. Mini has been testing electric cars on America’s roads and had an example at their stand.

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EVs are being talked about as if they will solve global warming, reduce our fossil fuel consumption to zero and generally save the planet. EVs are the messiah of automotive technologies.

Here’s the problem, electric cars are expected to represent maybe 10% of sales by 2020. At that sales rate it’s hard to imagine the technology as a game changer from a fuel consumption or global warming perspective.

At least we have the folks responsible for selecting the “Green Car of the Year” to provide a reality check. For the second consecutive year, a diesel-powered vehicle was selected as green car of the year. Why? Clean diesel is a practical and “green” approach to transportation. It offers 25-30% better mileage, it emits less CO2 and particulate emission is now comparable to gasoline-powered technology. Today’s clean diesels meet the most stringent pollution standards and are sold in all fifty states.

The Audi A3 TDI is a terrific example of the modern clean diesel and a worthy “Green Car of the Year.”

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Modern clean diesels are readily available, offer the possibility of reducing fuel consumption by a third and emit less C02 than gasoline engines. Maybe after we’re done talking about technology that won’t make a difference for another 20 years, we’ll start to talk about one that can make a difference tomorrow.

I know it’s not fashionable, but we need to change Americans’ perception of diesel because it makes sense.

automobile industry is entering new territory as the recession wanes and consumers, who have been emotionally scarred by the last 18 months, remain cautious.  Many believe that consumers have been forever changed by this recession and that they will be more conservative with their money for years to come.
No one expects that the automotive industry will achieve the heady sales levels of the early part of this decade.
“By 2013, car and truck sales in North America will rebound to the new normal rate of 15 million to 16 million units”  Automotive News 8/5/09
At best, we will attain a “new normal” of 15-16MM units in 2013.
That means that competition for customers is going to be tougher than ever and no one’s business is going to grow just hanging on to the industry coattails.  Historically the manufacturers have reacted to these types of circumstances by using incentives.  These tactics artificially inflated sales earlier in the decade, pulling sales forward and contributed to the most recent “correction” that has pummeled the industry.  Using short-term incentives to steal share is not the answer to long-term prosperity, it’s merely a tactic that gives a franchise a quick shot in the arm.  Establishing a brand’s immutable points of difference and creating consumer affinity for it, is what creates value over the long term.
Last week, BusinessWeek published a piece by Ed Wallace about GM making the same mistakes; in it he made the case for branding:
“True, people want a “deal” when they buy a new car. But more important, they want to buy something exceptional….The automotive selling process, done right, has little to do with negotiation: It has everything to do with building value in the vehicle.”
It’s about time the industry took “branding” seriously.
You only need to look as far back as the last eighteen months to see the power of an automotive brand.  Subaru and Mini have survived the recession and some would argue have flourished under incredibly difficult circumstances while virtually every other manufacturer suffered.
The automobile industry has not made building and nurturing its brands a priority.  There are some exceptions like Subaru, Mini, Porsche, BMW, Mercedes Benz and Jeep.  But generally speaking investing in the brand has been the first thing cut by automotive marketers when things get tough.  The brand investment gets cut in favor of marketing efforts that will “make the doors swing.”  Frankly some of the above-mentioned brands have weakened in recent years, but clearly the marketers in charge of them have historically recognized the leverage created by a well-understood brand.
The first step toward having a well-understood brand is being able to clearly articulate it.  This is not a tagline or even a series of “core values,” both these approaches seek to summarize a brand.  The first step is a complete and full articulation of the brand, several pages perhaps, that explain its history, beliefs, behaviors, accomplishments, failures and contributions.  This document seeks not to summarize a brand’s essence but rather to capture it in detail; it describes the brand’s character, what makes it authentic.
The process of writing it down is critical.  A consultant friend used to say that: “nothing exists until it is spoken.”  In this case, if you can’t write this document about your brand, then you don’t have a brand.  Often it can help to have an “outsider” write this document, if you allow that person full access to your company and your people.  Either way, you need to articulate your brand in depth and in full, as it should form the underpinnings of all that you do.  It should drive communications, your use of social media, dealer experience and everything in between.
With this document in hand, you are ready to leverage your brand and give your customers the experience that will differentiate you from the competition.  Without it, you’re grasping at straws, hoping that somehow everything comes together.
In the hyper competitive “new normal” market of 12-16 million units, “guessing and getting lucky” will not carry the day.Opportunity knocks for well-articulated automotive brands.
The automobile industry is entering new territory as the recession wanes and consumers, who have been emotionally scarred by the last 18 months, remain cautious.  Many believe that consumers have been forever changed by this recession and that they will be more conservative with their money for years to come.
No one expects that the automotive industry will achieve the heady sales levels of the early part of this decade.
“By 2013, car and truck sales in North America will rebound to the new normal rate of 15 million to 16 million units”  Automotive News 8/5/09
At best, we will attain a “new normal” of 15-16MM units in 2013.
That means that competition for customers is going to be tougher than ever and no one’s business is going to grow just hanging on to the industry coattails.  Historically the manufacturers have reacted to these types of circumstances by using incentives.  These tactics artificially inflated sales earlier in the decade, pulling sales forward and contributed to the most recent “correction” that has pummeled the industry.  Using short-term incentives to steal share is not the answer to long-term prosperity, it’s merely a tactic that gives a franchise a quick shot in the arm.  Establishing a brand’s immutable points of difference and creating consumer affinity for it, is what creates value over the long term.
Last week, BusinessWeek published a piece by Ed Wallace about GM making the same mistakes; in it he made the case for branding:
“True, people want a “deal” when they buy a new car. But more important, they want to buy something exceptional….The automotive selling process, done right, has little to do with negotiation: It has everything to do with building value in the vehicle.”
It’s about time the industry took “branding” seriously.
You only need to look as far back as the last eighteen months to see the power of an automotive brand.  Subaru and Mini have survived the recession and some would argue have flourished under incredibly difficult circumstances while virtually every other manufacturer suffered.
The automobile industry has not made building and nurturing its brands a priority.  There are some exceptions like Subaru, Mini, Porsche, BMW, Mercedes Benz and Jeep.  But generally speaking investing in the brand has been the first thing cut by automotive marketers when things get tough.  The brand investment gets cut in favor of marketing efforts that will “make the doors swing.”  Frankly some of the above-mentioned brands have weakened in recent years, but clearly the marketers in charge of them have historically recognized the leverage created by a well-understood brand.
The first step toward having a well-understood brand is being able to clearly articulate it.  This is not a tagline or even a series of “core values,” both these approaches seek to summarize a brand.  The first step is a complete and full articulation of the brand, several pages perhaps, that explain its history, beliefs, behaviors, accomplishments, failures and contributions.  This document seeks not to summarize a brand’s essence but rather to capture it in detail; it describes the brand’s character, what makes it authentic.
The process of writing it down is critical.  A consultant friend used to say that: “nothing exists until it is spoken.”  In this case, if you can’t write this document about your brand, then you don’t have a brand.  Often it can help to have an “outsider” write this document, if you allow that person full access to your company and your people.  Either way, you need to articulate your brand in depth and in full, as it should form the underpinnings of all that you do.  It should drive communications, your use of social media, dealer experience and everything in between.
With this document in hand, you are ready to leverage your brand and give your customers the experience that will differentiate you from the competition.  Without it, you’re grasping at straws, hoping that somehow everything comes together.
In the hyper competitive “new normal” market of 12-16 million units, “guessing and getting lucky” will not carry the day.
VW & Crispin.  It was only a matter of time.
VW of America just announced that it is reviewing its advertising business currently with Crispin Porter & Bogusky.
VW is truly one of the world’s most loved automotive brands. While there have been a number of clever and in some cases intrusive commercials from Crispin there has been little that has built or even sustained the VW brand.
Crispin is without question one of the most talented creative agencies in the country but while they did a wonderful job helping to create the Mini brand, they never succeeded in bringing that power to Volkswagen.
At times the work was startling, stopping you in your tracks…remember the “Safe Happens” commercials.
Watch “Safe Happens”
Last year we saw Brook Shields introduce the Routan.
Watch Brooke
Most recently we’ve seen “Max” the talking Beetle.  In this commercial he introduces the Jetta diesel.
Watch Max
While the advertising has been interesting, sometimes funny, and at times talked about, what has it added up to?  Not much.
In an industry that is hoping to sell a little over 10 million units in 2009 and hopes to achieve a “new normal” of 12-15 million units by 2013, competition for buyers is only going to get more intense.  The manufacturers that actually have well-established brands (there aren’t many) have a leverageable asset that will enable them to “win” in this hyper-competitive environment.
Volkswagen is a brand with a well-defined value structure.  It started in the US with Doyle Dane Bernbach, Arnold nurtured it and now another team will have a chance to articulate the brand’s values to its enthusiasts and prospects.
VW has certainly had its ups and downs in the US but throughout it all, it has been truly loved by millions of loyalists.  That kind of devotion is at the heart of what makes an automotive marque powerful and it’s a good place for the next agency caretakers of the VW brand to start.
TreeFarm Partners: Automotive marketing consulting that makes a difference
We are an automotive strategy and implementation firm that makes a difference for our clients immediately and profoundly. We believe that a few senior level people working as a team can move mountains and make things happen quickly and productively. We’re here to partner with you, help you make smart decisions and get them implemented quickly Opportunity knocks for well-articulated automotive brands.
The automobile industry is entering new territory as the recession wanes and consumers, who have been emotionally scarred by the last 18 months, remain cautious.  Many believe that consumers have been forever changed by this recession and that they will be more conservative with their money for years to come.
No one expects that the automotive industry will achieve the heady sales levels of the early part of this decade.
“By 2013, car and truck sales in North America will rebound to the new normal rate of 15 million to 16 million units”  Automotive News 8/5/09
At best, we will attain a “new normal” of 15-16MM units in 2013.
That means that competition for customers is going to be tougher than ever and no one’s business is going to grow just hanging on to the industry coattails.  Historically the manufacturers have reacted to these types of circumstances by using incentives.  These tactics artificially inflated sales earlier in the decade, pulling sales forward and contributed to the most recent “correction” that has pummeled the industry.  Using short-term incentives to steal share is not the answer to long-term prosperity, it’s merely a tactic that gives a franchise a quick shot in the arm.  Establishing a brand’s immutable points of difference and creating consumer affinity for it, is what creates value over the long term.
Last week, BusinessWeek published a piece by Ed Wallace about GM making the same mistakes; in it he made the case for branding:
“True, people want a “deal” when they buy a new car. But more important, they want to buy something exceptional….The automotive selling process, done right, has little to do with negotiation: It has everything to do with building value in the vehicle.”
It’s about time the industry took “branding” seriously.
You only need to look as far back as the last eighteen months to see the power of an automotive brand.  Subaru and Mini have survived the recession and some would argue have flourished under incredibly difficult circumstances while virtually every other manufacturer suffered.
The automobile industry has not made building and nurturing its brands a priority.  There are some exceptions like Subaru, Mini, Porsche, BMW, Mercedes Benz and Jeep.  But generally speaking investing in the brand has been the first thing cut by automotive marketers when things get tough.  The brand investment gets cut in favor of marketing efforts that will “make the doors swing.”  Frankly some of the above-mentioned brands have weakened in recent years, but clearly the marketers in charge of them have historically recognized the leverage created by a well-understood brand.
The first step toward having a well-understood brand is being able to clearly articulate it.  This is not a tagline or even a series of “core values,” both these approaches seek to summarize a brand.  The first step is a complete and full articulation of the brand, several pages perhaps, that explain its history, beliefs, behaviors, accomplishments, failures and contributions.  This document seeks not to summarize a brand’s essence but rather to capture it in detail; it describes the brand’s character, what makes it authentic.
The process of writing it down is critical.  A consultant friend used to say that: “nothing exists until it is spoken.”  In this case, if you can’t write this document about your brand, then you don’t have a brand.  Often it can help to have an “outsider” write this document, if you allow that person full access to your company and your people.  Either way, you need to articulate your brand in depth and in full, as it should form the underpinnings of all that you do.  It should drive communications, your use of social media, dealer experience and everything in between.
With this document in hand, you are ready to leverage your brand and give your customers the experience that will differentiate you from the competition.  Without it, you’re grasping at straws, hoping that somehow everything comes together.
In the hyper competitive “new normal” market of 12-16 million units, “guessing and getting lucky” will not carry the day.
VW & Crispin.  It was only a matter of time.
VW of America just announced that it is reviewing its advertising business currently with Crispin Porter & Bogusky.
VW is truly one of the world’s most loved automotive brands. While there have been a number of clever and in some cases intrusive commercials from Crispin there has been little that has built or even sustained the VW brand.
Crispin is without question one of the most talented creative agencies in the country but while they did a wonderful job helping to create the Mini brand, they never succeeded in bringing that power to Volkswagen.
At times the work was startling, stopping you in your tracks…remember the “Safe Happens” commercials.
Watch “Safe Happens”
Last year we saw Brook Shields introduce the Routan.
Watch Brooke
Most recently we’ve seen “Max” the talking Beetle.  In this commercial he introduces the Jetta diesel.
Watch Max
While the advertising has been interesting, sometimes funny, and at times talked about, what has it added up to?  Not much.
In an industry that is hoping to sell a little over 10 million units in 2009 and hopes to achieve a “new normal” of 12-15 million units by 2013, competition for buyers is only going to get more intense.  The manufacturers that actually have well-established brands (there aren’t many) have a leverageable asset that will enable them to “win” in this hyper-competitive environment.
Volkswagen is a brand with a well-defined value structure.  It started in the US with Doyle Dane Bernbach, Arnold nurtured it and now another team will have a chance to articulate the brand’s values to its enthusiasts and prospects.
VW has certainly had its ups and downs in the US but throughout it all, it has been truly loved by millions of loyalists.  That kind of devotion is at the heart of what makes an automotive marque powerful and it’s a good place for the next agency caretakers of the VW brand to start.
TreeFarm Partners: Automotive marketing consulting that makes a difference
We are an automotive strategy and implementation firm that makes a difference for our clients immediately and profoundly. We believe that a few senior level people working as a team can move mountains and make things happen quickly and productively. We’re here to partner with you, help you make smart decisions and get them implemented quickly.

A resurgence for Cadillac?

Sunday, November 8th, 2009

Last year when I was considering what new luxury segment vehicle to purchase I had an experience that I think bodes well for Cadillac.

Keep in mind that my family has a long history with European imports.  In fact the last domestic product we bought was a 1986 Jeep Cherokee, just before the SUV craze really took hold.

Since that time we have had Volvos, a SAAB, a Mercedes Benz, half a dozen Audis and a couple of VWs.  For the last fifteen years my family has been happily ensconced in a series of Audis. As great as our experience has been with our Audis (we still have 2 in our household fleet) I thought it might be time for something new.

Growing up in my household, my sons could not help but pay attention to the automotive industry and both of them love cars.  So as I went through my deliberations concerning a new car, two conversations with my sons illustrated the change that is about to take place in the luxury segment.  The first with my then 22 year old, who when told I was thinking about a Mercedes-Benz, dismissively said “don’t buy a Mercedes-Benz, that’s an old man’s car.”

The second conversation, this one with my 25 year old, didn’t demean the possibility of a Mercedes-Benz, but concluded with “Dad, you should take a look at the Cadillac CTS, I think they’re cool.”

Now it was my turn to be surprised.  I admit that I have impressed by the design direction of Cadillac and I certainly recognize that the product is greatly improved but  “cool” from a twenty five year old’s point of view?

For 30+ years we have watched the Europeans and Japanese recreate the luxury segment as the domestics lost favor.  Very few baby boomers thought of Cadillac or Lincoln as marques they wanted in their garage.  Mercedes-Benz, BMW and Lexus have been their first tier luxury brands of choice.   However, the preeminence of these brands is being challenged.

There are three reasons why the “Tier 1” luxury brands are under fire:

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Another brand bites the dust.

Thursday, October 1st, 2009

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News that Penske has backed out of the deal to purchase Saturn will ripple through the industry in a myriad of ways.  Detroit’s economy will be effected, thousands will lose their jobs, dealers and their employees are left scrambling.  These are the serious consequences of the deal blowing up.

Less serious, but no less real, is the fact that another automotive brand will disappear.  There was time when Saturn stood for something: “A different kind of car company.”  The promise of no haggle pricing and a dealer experience that was customer focussed and positive.  These attributes were foundation stones of a remarkable branding campaign:

These ideas and brilliant marketing created the essential ingredient of an automotive brand…brand advocates…..lots of them:

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Jury is out on GM’s new marketing effort

Tuesday, September 15th, 2009

gm

General Motors Co.’s most recent marketing effort has taken off in the form of a 60-day return policy and a :60 second spot featuring Chairman Whitacre.

Both the automotive and communications industry pundits have had a lot to say about the commercial featuring Mr. Whitacre and I think it fair to say that most of it has been critical.  Bob Lutz’s defense of using Whitacre struck an odd cord when he said that “we were looking for was a highly credible spokesperson who would be a new fresh face” and followed up by describing Whitacre as  “the new guy in town. He’s tall, good looking, has impeccable white hair and has this nice soft Texas drawl and limps a little bit when he walks, which sort of gives him this old cowboy look.” (Advertising Age 9/10/09)

I’m not sure that did much to build his credibility, but I think we need to wait before we pass judgment on this marketing program.

In Automotive News on September 10th, the Whitacre spot was put into context:

“The spot will set up a wider TV campaign featuring commercials about each of GM’s four surviving brands: Chevrolet, Buick, GMC and Cadillac.”

(more…)

Looking for a new agency partner? 8 critical things auto manufacturers should consider.

Tuesday, September 15th, 2009

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The following article first appeared in BusinessWeek’s “Brand New Day” blog on September 7, 2009

Volkswagen has announced that it is looking for a new advertising/communications partner.  Chrysler has just announced that they are considering non-roster agencies for projects.  Bob Lutz at GM has said that the agencies for the remaining GM brands have six months to demonstrate that they have the chops to remain part of GM’s stable of agencies.  A rash of car companies re-evaluating their agency partners.

So what should these companies, or for that matter any automotive manufacturer, look for in an agency?

The next five years are going to be the most competitive in a generation.  The “new normal” annual sales volume for the US will be 14-16MM units, nowhere near the 18MM the market achieved a few years ago, let alone the 20MM+ some forecasters anticipated.   The “new normal” is a mature market where the fight for share will be intense, the risk of commoditization ever present and the winners will be those companies who recognize that the only thing standing between them and commodity status is terrific product and a carefully crafted brand reputation.

The “winners” will be those companies with clearly differentiated brands.  Those companies that make establishing and/or nurturing their brands a priority will see their share of market grow, those who focus only on retail will be treated like commodities.  Automobile manufacturers do need agencies that can manage the retail side of the business but more than ever they need to take brand building seriously.

So here are some suggestions on what to look for in an agency:

1. An agency must demonstrate the ability to build a brand over the long term. Look for relationships and case histories that span years not months.  Look for strategic consistency that is grounded in a deep understanding of the client and its customers.  Make sure that knowledge turns into core values that form the bedrock of the brand’s communications.  Look for the “red thread” that holds all the work together.  Ask 2nd and 3rd level questions about the company and its brand.

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VW & Crispin. It was only a matter of time.

Monday, August 17th, 2009

vw

VW of America just announced that it is reviewing its advertising business currently with Crispin.

VW is truly one of the world’s most loved automotive brands. While there have been a number of clever and in some cases intrusive commercials from Crispin there has been little that has built or even sustained the VW brand.

Crispin is without question one of the most talented creative agencies in the country but while they did a wonderful job helping to create the Mini brand, they never succeeded in bringing that power to Volkswagen.

At times the work was startling, stopping you in your tracks:

(more…)

“Cash for Clunkers”- Fodder for the Spin-Meisters

Tuesday, August 4th, 2009

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Here’s what Robert Gibbs had to say about Cash for Clunkers:

“It’s good for dealers and auto manufacturers, it’s good for our energy security and our environment.”

Like most “spin” there is an element of truth in all these claims but not as much as the claimants want us to believe.

Let’s begin with the environmental claim and the inference that the Cash for Clunkers program is making headway in the fight against global warming.  Yes it is true that a few relatively “dirty” vehicles are being taken off the roads and replaced with new “cleaner” models.  This is surely a good thing to do, but it has virtually no impact on the environment and it certainly has no impact on global warming.  The number of vehicles being traded in is a drop in the bucket.

I’m willing to give the spin-meisters the fuel efficiency claim.  It is certainly true that relatively inefficient vehicles are being traded in for more efficient models.  Of course that was the requirement to get your fellow taxpayers’ $4500, so let’s hope that it was accomplished.  That said, the “energy security” claim is pure political BS.  Again, too few cars, with too little efficiency gain to reduce our consumption of foreign oil in any meaningful way.

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“GM must change perception to halt decline”

Wednesday, July 8th, 2009

gm

This bit of understatement came from Steven Rattner and was quoted in a July 6th article in Automotive News.  He went on to say that “There’s often a lag between perception and reality.”  He was referring to the “fact” that GM’s products  and product quality would surprise many people.  Based on JD Power’s most recent IQS study where both Cadillac (#3) and Chevy (#9) were well above industry average, he seems to have point.  GMC and Buick were just a couple of notches below average.  By the way, the GM brands are ahead of many well respected marques like Audi, Volvo, Subaru, Jeep and Mini.

So, as the new GM comes out of its speedy bankruptcy there seems to be general acknowledgement that it needs to deal with this “perception problem” which means that the marketers are going to get their chance to help change the fortunes of GM.

Another Automotive News article declared:  “The New GM needs marketing blitz, experts say.”  The question that comes to mind is what is the “marketing blitz” going to consist of.  There’s a body of opinion that says that GM should lower its prices to get people in the showroom where they will see the quality of the products and be compelled to buy.  Some folks are suggesting that the message should be “Come give us a chance and see what we’ve got, because we’re going to grow.”  Others are saying that GM needs to take advantage of a growing “new nationalism” and Americans’ willingness to buy American.

This sounds to me like Detroit pulling pages from its traditional playbook.  What happened to “re-invention.”

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Mini shows us the power of “Brand”

Monday, July 6th, 2009

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It seems the automotive industry does a better job of “talking the talk” of branding than it does of “walking the walk.”  Of course there are exceptions, and Mini is a great example.  When introduced a few years ago the creative work for Mini was widely lauded (see link below) and it set the marque on a path that led to the events of last couple of weeks.

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re-invention

Thursday, June 4th, 2009

gm

Let me start by pointing out that I am not a GM basher.  I think the government was right to help and I want the company to succeed.

Having said that, the new GM advertising and website  (http://www.gmreinvention.com/) which seeks to convince us that there is a new company called GM and that it is re-inventing itself is lame at best and insulting to our intelligence at worst.  Here’s the new commercial/video:

If you go to the website, there are quite a number of interesting videos and lots of information designed to make the reader feel confident that this is a company that is changing and that it has a bright future.

Here’s what bothers me, the same GM team using the same agencies have cranked out another big production anthemic commercial and a bunch of videos…where’s the “re-invention” in that?

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